Visit Verification, Built Into Your Workflow
Visit Verification (EVV) lets staff check in from the field with time and location capture tied directly to the billable contact note and the individual's monitoring schedule.
Last updated July 2026
Visit Verification (EVV) lets staff check in from the field with time and location capture tied directly to the billable contact note and the individual's monitoring schedule.
All 6 required EVV data points captured automatically
GPS-based check-in and check-out from any phone
Real-time validation before submission
Tied to the monitoring schedule
All 6 required EVV data points captured automatically
GPS-based check-in and check-out from any phone
Real-time validation before submission
Tied to the monitoring schedule
What this fixes
EVV compliance is a federal requirement (21st Century Cures Act) for personal care and home health services under Medicaid, and it is enforced through claims denials — a missing or invalid EVV record can mean an unpaid claim, regardless of whether the service was actually delivered.
How Visit Verification (EVV) Works
GPS Check-In
Case manager checks in via GPS from the mobile PWA at the start of the visit.
Document the Visit
Service delivery is documented during or immediately after the visit.
GPS Check-Out
Case manager checks out via GPS — the six required data points are captured automatically.
Validate the Record
The visit record is checked against the billable contact note and monitoring schedule before staff complete their workflow.
EVV rejections are one of the most common reasons legitimate services go unpaid. Real-time validation catches a missing data point before the visit record is submitted, not after a claim comes back denied weeks later.
Related Capabilities
Questions About Visit Verification (EVV)
What is EVV and why is it required?
Electronic Visit Verification (EVV) is a federal requirement under the 21st Century Cures Act for Medicaid-funded personal care and home health services. It requires electronic verification of the type of service, individual receiving it, date, location, and time the service begins and ends.
What EVV data points does CaseManagement.ai capture?
CaseManagement.ai captures all six federally required data points: type of service performed, individual receiving the service, date of service, location of service, individual providing the service, and time the service begins and ends — captured via GPS check-in and check-out.
How does EVV connect to documentation?
The captured visit time and location are tied to the billable contact note and the individual's monitoring schedule, keeping verification and documentation together.
Does EVV work without a data connection in the field?
The mobile app is built as a Progressive Web App for field use; check connectivity requirements for offline capture with your implementation specialist, as this can vary by configuration.